Please note that when choosing to use our services for repairs or refurbishments you agree to abide by the following terms and conditions:

Guarantee:

Repair and refurbishment would normally help extend the bat lifespan and maintain blade performance. However, the challenging nature of the game means we are unable to guarantee the functional lifespan of the bat following repair, refurbishment or adjustment work, it is also possible repairs may open up again in play or new wear and tear/damage may become visible.

Weight reductions and profile alterations are undertaken to the best of our ability but ultimately are applied at our discretion. Due to the limitations that are dictated by the starting size, shape and weight of a bat, as well as considerations such as the structural integrity of the blade following the work, we are unable to guarantee that all weight targets can be achieved or that all requested shape alterations can be applied.

If you feel we have not carried out the work as requested, please contact us as soon as you can after you have picked up your bat (before using the bat) so we can investigate this.  If concerns regarding the work are not reported to us, or the bat is used, it may not be possible to verify concerns raised or offer action to resolve.

Please note some manufacturers/retailers may reject fault/warranty claims if a third party has undertaken repair or alteration work on a bat they have produced/sold, we do not take on liability for third party manufactured bats following servicing work applied by our workshop.

Stickers:

Where the original bat stickers can be salvaged when stripping the bat back these will be reapplied once the repair/refurbishment is complete.  If the original bat stickers cannot be salvaged the owner can choose whether they would like the bat to be left blank or for a St Ives Cricket Bat Company sticker to be applied.

Where the original bat stickers are salvaged and reused a St Ives Cricket Bat Company sticker will be applied to the back of the bat.

Timescales:

Turnaround time may vary depending on the work that is necessary on your bat and on how busy we are.  Our peak times run from the middle of March, throughout the cricket season.  We will aim to complete most services within 7-10 days of receipt.

Please note that communication after receipt regarding changes to preferences/work, quotes, payments, appropriate services, additional work and fittings options may delay the service.

The timescales provided are estimated for guidance and if breached we will not be able to offer any refunds for correctly undertaken work and we are not liable (financially or otherwise) for any inconvenience caused by missed fixtures and training sessions while the bat is with us for servicing.

If you require a quicker turnaround please let us know when you make initial contact with us.

Postage and Delivery:

If you are sending a bat to us through the post please ensure the bat is securely packaged and that you used a tracked service.  We are not responsible for any bats lost in transit.

The completed bat will be returned to you using a standard Evri service (3-5 days) at a cost of £15.

Postage costs from or to destinations outside of the UK will be higher than this, please contact us prior to returning your bat for detailed costing of shipping.

Dropping off and collecting from us:

If you are dropping a bat with us for work to be completed please arrange a suitable time to drop the bat off using the various contact options listed on our website.

When bats are ready for collection we will notify customers using the details they provided us with (email or phone) – please check email spam or trash folders in case any contact from us is filtered there.

If bats are not collected (or alternative arrangements made – such as paid for delivery) within 6 months of notification they may be donated to charity due to the limited storage space we have available. We will attempt contact at least 3 times before this is undertaken.

In such cases we will not offer any refunds for work correctly undertaken. Additionally we are not obligated to offer replacement goods or financial compensation for any bats disposed of, outside the 6 month period stipulated.

General:

We may take pictures of bats in our possession for use in promotional and marketing material. By using this service you are allowing the St Ives Cricket Bat Company to take pictures of your bat(s) while in our possession and use the images at the discretion of the company. Any such images taken are considered the property of the St Ives Cricket Bat Company and will be used by the company without any notice or payment offered.